• How does the login process work for Internet Banking?
• Why all this attention to security?
• What is the Random Code?
• What is my Security Key Image?

How does the login process work for Internet Banking?
It is our commitment to you that access to your financial information is appropriately secure. We have taken enhanced measures to secure our Internet Banking site. As always, if you have any questions or concerns regarding these changes please contact us. The following details what you should expect.

Summary of the First Time you log in after the mandatory Security Update:

The login process is as follows:

•Login is a multiple step process instead of one screen where you enter your User ID and Password. First, you must enter your User ID and the Random Code.

•You will then be asked to answer one of the challenge questions. If you choose to remember your computer you will bypass this step. Remembering your computer is on the last step of the login process.

•The last screen will prompt you to verify the Security Key Image that you selected during the security update and to enter your Password. You may select to remember your computer here.

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Why all this attention to security?
While the chances of identity theft or monetary loss are slim, there do exist active malicious entities on the Internet that look to fraudulently gain from unsuspecting individuals. One of the most popular methods of fraud is through impersonating individuals during the login process. It is our intention to make this process as difficult as possible for these fraudsters while keeping your experience as hassle-free as possible.

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What is the Random Code?
The Random Code is an extra security measure used to eliminate fraudsters from randomly selecting account numbers. It is randomly generated each time you try to log in.


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What is my Security Key Image?
The Security Key Image is used to help you identify our Internet Banking as a legitimate site. The text word or phrase you select will be converted to an image. When you log into Internet Banking you will see the Security Key Image on every page.


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