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how do i turn off my debit card?
Our online and mobile banking includes the “card on/off feature,” so you can turn your debit card off directly from there! Don’t forget to turn it back on once you locate your card.
ONLINE & MOBILE BANKING DIRECTIONS:
Navigate to Card Management inside online or mobile banking. Choose the card you'd like to turn off or on, and then click on the toggle button. A message will alert you if you are turning it off or on.
how do i report a lost or stolen debit card?
To report lost or stolen debit cards or report fraud on your card after hours please call: 888-297-3416
During business hours please call either of the branches directly to report stolen cards:
Paonia: 970-527-4141
Delta: 970-874-0100
how do i change my debit card limits?
Please give the bank a call at either 970-527-4141 or 970-874-0100 and speak to a banker about adjusting your debit card limits.
where can i use my debit card to get cash at a surcharge free atm?
In addition to using the ATMs at either branch, check out one of the 37,000+ surcharge free ATMs on the MoneyPass® Network! This means you can use ATMs through the United States surcharge free when you’re not near our local ATMs!
how do i change my pin?
There are two ways to change your PIN on your debit card. You can either visit one of our branch ATMs and choose the "Change PIN" option at the ATM or you can call 800-290-7893 to change it over the phone.
how do i activate a debit card?
Please call 800-290-7893 to activate your new debit card.
What Happens when my card is shut off due to suspected fraud?
First Colorado National Bank partners with a Fraud Center to help protect debit card transactions. If a suspicious transaction occurs, your transaction may be rejected, or your card may be turned off by the Fraud Center. The Fraud Center will reach out to you asking if a transaction is legitimate. This may occur the following day after the transaction or the day of the transaction. Please be on the lookout for that communication from our Fraud Center. If you think the communication looks suspicious, reach out the bank, and we can confirm if it’s a valid message from our Fraud Center.
Please be aware that scammers like to reach out to people pretending to be their bank. The bank nor our Fraud Center, will ever ask for your full debit card number or your PIN number!